Thursday, 21 May 2015

How We Redesigned Yelp’s UX With Remote Usability Testing

Usability testing with real users, is one of the key areas that many web designers skip. Often, there is little money in the budget for testing, but usability testing distance can be relatively inexpensive to implement, and the results can make a big difference to a site conversions.

To demonstrate the power of usability testing in the design, we partner with User Testing and optimal Workshop to run some tests on Yelp as part of a redesign exercise.

Specifically we chose remote usability testing because they are quite fast and quite affordable to run, compared with focus groups and other testing laboratory based design. These tests were all unmoderated so users can interact with the Yelp website in the comfort of your own home for the most natural results. Encouraged to think aloud and then recorded their reactions.

User research is not writing complex reports - it is asking the right questions and use evidence to support design decisions. In this piece, we'll see how we elect our users, how we set the tasks and what were the results ...

Selecting Users:

One of the first steps is to find out who is testing their designs. In our experience, we have found that demographics are not as important as the behavior and familiarity with technology. How often they do use similar platforms, and how comfortable they are?

Yelp has a base of large users (138 million unique monthly visitors, according to the Q2 of Yelp 2,014 numbers) to our redesigned site still it had to be familiar to the average current user - no sense to alienate power users for there to woo first-time users.

We do not focus on age, sex, income level, or experience in the use of the Web, because Yelp users come from all backgrounds. Because we are handling qualitative data, no need to worry about statistical significance. We follow the best practices in the industry and we ran our study with a total of 5 users who help reveal about 85% of the usability problems (good enough for exercise).

One task required users to log into an account. This meant we had to create two segments of our test base: one with accounts Yelp (3 users) and one without (2 users). For Yelp segment accounts only selected participants who were users Yelp for less than 6 months to clear even more likely to be power users.

Finally, for the sake of simplicity, we only tried the website Coffee in desktop, not mobile devices. (If this was more than just an exercise, we would have tried the experience on as many devices as possible.)

Creating tasks for our users

Each usability test should start with the question: "What do we learn?"

For us, we wanted to learn Yelp semi-frequent users complete common tasks (to identify what features were most important) task and at least one less common (to test the intuitiveness of advanced features).

We gave all users of such common tasks:

  •     Focused task - Find a very specific parameters based on business
  •     Open-ended task - Find a business without giving many guidelines
  •     Very specific task - Find a specific place to learn a specific piece of information

We wanted to learn when both groups of users chose to look in front of sail, how they interacted with filters, and how the decision about which business to visit was taken.

As for less common tasks, we provide a different task for each user group.

As we had heard several complaints from users about Yelp registered Bookmark and lists features, we ask the registered users (Group 1) to save companies for later reference. For unregistered users (Group 2), we ask them to find an event.

Then all the tasks we have assigned to both groups are presented. After each test, we ask users if they were able to complete the task successfully and the level of ease or difficulty (known as the question Ease Individual).

    Imagine you need to book a private dining room for a group of 15 people. Are you looking for an Italian restaurant with an elegant atmosphere? Its budget is about $ 20 per person. Try to find a restaurant near you that matches all these requirements.

    Imagine you are driving through Boise, Idaho, and your car starts making a strange sound right when you're about to stop for the night. His companion recommended 27th St Automotive. Use Yelp to find out if they are open at 8:00 pm Tuesday.

Task Group 1 (account holders Yelp)

    Imagine that your best friend is having a birthday soon, and you be planning a party. Find 10 bars or lounges near where you live would be interesting to study later for the party. Save them so that you can easily find it again on Yelp.

    Go to the place where you saved the 10 bars for the party of his best friend. Keep your tastes in mind, choose one that would be a good match.

Task Group 2 (non-account holders)

    Use Yelp to find a new restaurant near you that you have not been to yet. Do not spend more than five minutes looking for.

    Imagine you are looking for something fun and unique to do in your neighborhood this weekend. Try to find a concert, play, or other event using Yelp.

Once this was done, it was time to begin the Pass4sure SY0-401 test. It took about an hour to get the results before we could see the reactions of users and analyze data.

The breakdown of data usability

To compare qualitative data we had now, we have a quantitative test with 35 users with a closed-type card and proof of first click. You can learn more about quantitative user tasks, but we'll just summarize the main points of view:

    The search bar was the starting point for almost all tasks. It was also the option preferred backup when users were unsure of how to interact with the site user interface (for example, search for "Bars" instead of clicking on the category). Our new design definitely need to prioritize the search bar.

    The Events tab not noticeable. When asked to find an interesting activity, a user was to search bar, while the other sailed through the top section of Yelp. If we wanted users to interact effectively with the events told in Yelp, we need to make it easier to find.

    Price categories were unclear. When a budget is administered find a restaurant, some Users were not sure what they meant dollar signs. In our new design, we have added price ranges to symbols.

    Filters are not prioritized correctly. People are not used 7 Coffee filters 47, and the most popular filters that emerged in the tests (eg, "accept credit cards" and "Open Now") take multiple clicks to access. Our redesign reorganized in groups of 4 filters for easier access.

    The photos are a key part of the experience. When asked to find restaurants with a certain environment, users relied on photos. Our new design makes more visual Yelp.

    Markers need be simpler. Currently, you cannot just keep a restaurant or business directly from the search results - you need to visit each individual page marker. Our new design allows you to save a company with a single click on the search results page.

Wednesday, 6 May 2015

2015 Guide To Responsive Web Design

Responsive design is fast becoming part of the essential elements in web design 2015. A technique of web design that offers users an intuitive and functional web version for all mobile devices. The reliance on mobile phones and tablets in addition to laptops and desktop screens larger, is increasing exponentially. Web users are beginning to expect websites to suit the login screen and, if not, the result is often a very frustrated user. The good news is that responsive design is not as complicated as it seems and can be implemented in a number of ways. We have prepared a quick cheat sheet to help you on your way to success responsive design.

The easiest way Responsive web design is a website that changes its format to match the screen of the device which is accessed from. However, the tool can also provide the opportunity for web designers to tailor content to different users; for example, by accessing the user's location of a web site you can tailor information to them on a geographical basis.

If you need convincing of the year to make design a priority response is 2015, the use of Google Analytics can be very persuasive. After submitting your website to the analysis, you can see directly how many users are accessing your site through mobile phones by selecting 'Public' and then 'Mobile'. More iPhones sold babies born in New Zealand, we can almost guarantee that it will be more than you can imagine.

To make the design change response there are two main ways you can go down; creating an adaptive website with various designs fixed width set for common devices, or using various designs of fluid grid for truly responsive user experience. There are positives and negatives to both what is important for weighing up before making a start. The positive aspect of various designs of fixed width is that you can have more control over the web aesthetics on every screen size. However, the use of fixed-width designs your website does not have the ability to respond to changes in the size of the browser. If you have ever had to have two windows open simultaneously, you will understand the struggle that leads us to the most complete version of responsive design; using various fluids grid designs. Fluid grid work distributions based on the ratios rather than the more traditional pixels, which allow to change the content browser according to size and fit mobile devices. This web content is given a percentage of the browser or screen to take and as the size changes the window view, content is taking up his percentage allocated browser. The percentages can be calculated with a simple algorithm: white / context = result, in whole or pixels / pixel = percentage content.

As the browser size is an issue that arises mainly with desktop and laptop screens, a smart way to implement the design of response may be having fluid grid layouts designed for computers and fixed width designs for mobile devices. While saying this, there are a variety of devices currently on the market, with more and more coming all the time. It becomes almost impossible to keep up, so it may be best to let your website do the work for you, respond to new devices through the use of multiple fluid grid layouts.

To ensure all your website is sensitive, it is important to think about their images. Fluid imaging, image resizing within the confines of a grid of fluid. This is easily implemented through the CSS: img {max-width: 100 %;}. This single line of CSS code will ensure that the images on your website will never appear stretched or pixelated, giving a clean and professional printing.

2015 A first approach 'mobile' is what is recommended. As the title suggests, it is an approach in which the web designers focus on the production of a smartphone experience and then move up the ladder of devices, from intelligent desktop to mobile screens. This is because the mobile web browsing is likely to eclipse the desktop navigation if they have not, therefore, is your target demographic. Smartphones have more capabilities than their predecessor’s desktop, so they can design for the likes of a touch screen, in the first instance, rather than as an afterthought. Screens smartphones are only able to display the core of your website, no sidebars, advertisements or social media buttons. It's much easier to start simple and work up.

You may wonder if we are starting with a focus on "mobile first" then maybe we should be creating an application in place, and this is indeed something to consider. Our advice would be that a Web site response may be the best option. In terms of universal compatibility this application is because the world is fickle; With Apple and Android in a head to head competition, some applications may be exclusive to either iOS or Android Having a website response ensures that all devices Internet access to your site may be used without further fuss about which brand to side.

If you're thinking this is all just a little too much work and algorithms are not your thing, then do not worry. There are some excellent front frames (Foundation and Bootstrap are good) that can be used to create a sensitive site. Their networks have incorporated responsive design and have done the work for you. The result is a sensitive web site immediately.

We hope this has been helpful for web designers out there looking to 2015 as a year of change. We believe that progress towards a website that answers will surely benefit both the user and recipients.